Frequently Asked Questions

Get answers to commonly asked questions. If you don't see your answer here, please don't hesitate to reach out to the Frham team.

Who is Frham Safety Products, Inc.?

Frham is a leading provider of nuclear safety supplies. We specialize in offering high-quality products, solutions, and services to ensure a safe work environment for both nuclear and industrial facilities.

What types of products does Frham Safety offer?

Frham offers innovative radiation and contamination protection for the worker and environment, health physics supplies, rad-waste reduction items, decontamination supplies, and custom manufacturing, all complemented by Frham’s ability to provide a full line of industrial safety products.

How can I view Frham’s product catalog?

Our website is a catalog of our more popular items. You can browse through our categories to find specific products. If you are unable to find exactly what you need, please contact our customer service or sales team for assistance.

What are the minimum order requirements?

Our minimum order quantity will vary depending on the product and payment type. Please refer to the product details on our website or contact our customer service and sales team for more information.

How do I place an order?

Customers may place orders by making a request through our website or by contacting our customer service and sales team via email or phone. We are here to assist you with your order.

Can I get a sample before placing a bulk order?

Yes, we provide samples for most of our products. Please contact our sales team for more information about sample availability and shipping.

What are the average lead times?

Lead times vary based on the product purchased and your location. Typically, orders are shipped within 1-10 business days. For specific shipping times, please contact our customer service team.

What is Frham’s return policy?

It is our standard policy to accept returns within 30 days of purchase and subject to appropriate restocking fees provided the items are in their original packaging and condition. Please contact customer service for more details on your specific returns.

How can I contact Frham’s customer service?

Our customer service team is ready to assist you. You may contact us via email at:

FrhamSalesSC@frhamsafety.com
FrhamSalesTN@frhamsafety.com

Or by Phone:

SC Number: 803-366-5131
TN Number: 615-254-0841

Does it matter which location I contact?

As a general rule, our SC office supports the East,Southeast, and upper Midwest of the U.S., and our TN office supports the Midsouth, Southwest, West and Northwest. There are exceptions. If you are unsure, reach out to either office by email or phone, and we will direct you to the branch that will best support your location and needs.

Does Frham ship internationally?

Yes, we offer international shipping. Please contact us with your location for more details on shipping options and costs.

How can I track my order?

Once your order is shipped, we will provide you with a tracking number. You can use this number to track your shipment on the courier's website.

What are the average lead times?

Lead times vary based on the product purchased and your location. Typically, orders are shipped within 1-10 business days. For specific shipping times, please contact our customer service team.

Does Frham Safety accept Credit Cards?

Yes, we accept both VISA and MasterCard for payments.

How can I contact Frham’s customer service?

Our customer service team is ready to assist you. You may contact us via email at:

sccustomerservice@frhamsafety.com
tncustomerservice@frhamsafety.com

Or by Phone:

SC: 803-366-5131
TN: 615-254-0841